Frequently Asked Questions
Everything you need to know about your ThunderKeys experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your request.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I track my order in real-time?
Yes! Once your order ships, you will receive an email with a tracking number and a link to follow your package's journey to your doorstep.
Are your materials sustainably sourced?
ThunderKeys is committed to ethical fashion. We work closely with suppliers who prioritize organic cotton, recycled polyesters, and fair labor practices.